Kino Army Ltd. Privacy Policy & General conditions

Sales Policy
Order Processing

You may place an order through our online store, or get a customized quote by emailing a sales representative at

Orders must be shipped in 2 working days, except products that are on “preorder”or other is specify in product description . If any items are backordered, you will be contacted by a KinoArmy representative with an estimated ship out date.

Delivery of online orders

For delivery service we are using DHL Express. Delivery time after after your order is processed and shipped is about 1-5 working days depending on your location. Price for shipping will be calculated automatically in your cart (*you must provide acurate address). Kino Army Ltd. is not responsible for Insurance of packages. You may request and purchase additional shipping insurance through KinoArmy by sending us email or write it down in coment form before finishing purchase.

We do request that all packages are signed for upon delivery.

International Shipping

For international orders, customers are responsible for paying the shipping expense as well as any VAT, duty, taxes or custom fees that your country may charge upon delivery. The rate does vary depending on the product and country, so please contact your country about any extra charges you may inquire by purchasing from Kino Army Ltd.

Payment Terms

We accept Credit and debit cards or Bank Transfer. We are using payment processor PAYSERA. For more information please check here

Bank Transfer/Wire Transfer

To pay using wire transfer, please contact info@ with your list of items, billing name, billing address, and phone number.
We will send you an invoice and our wiring information. Additional bank fees that may apply are the sole responsibility of the customer.
Please note your invoice number in the bank’s wire transfer comments section.

Important Payment and VAT Notes

– 20% VAT Tax will be charged by our system to European Union customers. 

– In case you have a valid intra-community VAT number, please include it at the VAT field on checkout form and our system will deduct the VAT. 


We want you to be satisfied with the value and quality of your purchase. If for any reason, you are not satisfied please notify us.

Returns must be pre-authorized by sending us an email. A sales representative will contact you within 48 hours, regarding your return and more instructions.

The products must be returned within 14 days after you have been contacted.

Items can be returned or exchanged only if they are in the original packaging and delivered in the same new condition as sold with literature, instructions, additional accessories.

The customer is responsible for the return shipping expenses.

Kino Army Ltd. is not liability for items damaged in shipping.

Please be sure to package all returns well and in their original packaging.

Following arrival and inspection of your return, you will be contacted regarding the status.

If you have any questions, please feel free to contact


All KinoArmy Brand products have two years guarantee unless otherwise stated. Please contact info@ for repairs, exchanges, or services on your KinoArmy Brand products.

Contact us In case you have any question about KinoArmy we’re here to help. You can reach us either at our email address or by completing and submitting the contact form.

Privacy Information of KinoArmy

With this privacy policy, KinoArmy would like to inform you how personal data of the user is handled.

Name and address of the responsible

The person responsible within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is:

Dimitar Lambov – Kino Army Ltd.
Address: Ovcha Kupel, bl. 527, Sofia 1700, Bulgaria
+359 883 337735

I.General information about data processing
  1. Scope of processing of personal data

In principle, we process your personal data only insofar as this is necessary to provide a functioning website and our content and services. The processing of your personal data only takes place with your consent. An exception applies to cases in which prior consent cannot be obtained for reasons of fact and the processing of the data is permitted by law.

  1. Legal basis for the processing of personal data

Insofar as we obtain your consent for processing your personal data based on Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.

In the processing of personal data necessary for the performance of a contract to which you are a party Art. 6 para. 1 lit. b GDPR is the legal basis. This also applies to processing operations required to carry out pre-contractual actions.

Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, we use Art. 6 para. 1 lit. c GDPR as legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR is the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f GDPR is the legal basis for processing.

  1. Data deletion and storage duration

Your personal data will be deleted or blocked as soon as the purpose for storage is fulfilled. Data stored furthermore if requested by a European or national legislator in EU regulations, laws or other regulations to which we are subject. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfillment of the contract.

II.Personal data handling during order processing

As part of the order process, we record your personal data required for the purchase contract such as first name, last name, address, payment information and, if applicable, company name and VAT number. In order to facilitate the conclusion of the contract, you are obliged to provide this data. If the necessary data is not provided, no order or sale can be processed.

During the order process a reference is given to this privacy policy and your acceptance is requested. The collected data will be stored according to the retention periods and then deleted if you have not consented to further storage.

Personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of the contract, insofar as this is necessary for the delivery of the goods. We pass on your payment data as part of the processing of payments to the commissioned bank.

please visit PaySera website for more information on General Payment Services Agreement for Private Clients

b. Products shipping with DHL

If the goods are delivered by a transport service provider, we will forward your e-mail address to the commissioned transport company prior to the delivery of the goods for the purpose of agreeing a delivery date.

List of transportation service providers and their privacy statements:

– DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany, For more information review their privacy information:

The legal basis for processing the data for the execution of the contract is Art. 6 (1) lit. b GDPR.

The user has the possibility at any time to revoke his consent to the forwarding of his email address to the transport service provider. In this case, we will only give the name of the recipient and the delivery address to the contracted carrier. In this case, it is not possible to agree on the delivery date in advance or to transmit status information of the consignment delivery.

IV. Contact forms and email contact

On our website contact forms are available, which can be used for the electronic contact and communication, a voluntary product registration as well as service and repair inquiries. If you use one of these options, the data entered in the input mask is transmitted and stored. For the processing of the data in the context of the sending process your consent is obtained and referred to this privacy statement.

Alternatively, contact via the provided email addresses is possible. In this case, the user’s personal data transmitted by email will be stored.

The data is used exclusively for contact processing, product registration and service requests.

Legal basis for the processing of the data is in the presence of the consent of the user Art. 6 para. 1 lit. a GDPR. The legal basis for the processing of the data transmitted in the course of sending an email is Article 6 (1) lit. f GDPR. If the e-mail contact aims to conclude a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

The processing of the personal data from the input mask serves us only to process the contact and communication. In the case of contact via email, this also includes the required legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection or requested by legal authorities. For the personal data from the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified and the conversion is not connected to a purchase or service contract.

The user has the option at any time to revoke his consent to the processing of personal data by informing us about his revocation via the provided email address. In such a case, the contact request can not be answered. All personal data stored in the course of making contact will be blocked in this case.

III. Use of the reCHAPTCHA service by Google

To protect your requests via the internet form, we use the reCAPTCHA service of Google Inc. (Google). The query is used to distinguish whether the input is made by a human or abusive by automated, mechanical processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google.

For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address sent by your browser as part of reCaptcha will not be merged with other data provided by Google. This data is subject to the deviating privacy policies of Google.

For more information about Google’s privacy policy, please visit:

IV. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

V. Your rights and contact

1. Withdrawal from consent

You have the right to revoke your consent with storage of your personal data at any time. The revocation of consent does not affect the legality of the processes carried out on the basis of the consent until the revocation.

2. Right to object

You have the right at any time, for reasons that arise from your particular situation, to object the processing of your personal data pursuant to Art. 6 para. 1 lit. e or f GDPR.

The controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

If the personal data relating to you are processed in order to operate direct mail, you have the right to object at any time to the processing of your personal data for the purposes of such advertising. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

3. Information, correction, blocking or deletion your data

Data and settings can be viewed, edited and possibly deleted by the user himself in the account. You have a right to free information about your stored data as well as a right to correct, block, delete, forget or restrict the processing of this data.

Contact us

If you have further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests regarding your personal data as well as for revocations of granted consent.


Kino Army Ltd.
Reg. N and VAT N: BG205868981
Address: Ovcha Kupel, bl. 527, Sofia 1700, Bulgaria
tel.: +359 883 337735
email: info@